Contact Wight Apothecary

Contact Wight Apothecary.
If you have a question or query we would love to hear from you. Please fill in the contact form below along with your contact number. Alternatively, text or call (07788) 711053 Monday to Friday 9 am – 5 pm. P
lease allow 24 hours for a response.

    For Wholesale Enquiries click here.

    Contact Wight Apothecary

    UK Deliveries

    FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £50. Please note that your basket contents must amount to £50 in value for free UK delivery.

    All other items will be charged £3.50 for standard 2nd class Royal Mail.

    Please note that this offer is restricted to private customers and cannot be applied to any wholesale orders.

    We ship UK orders within 2-3 working days after an order is placed as some items are made to order.
    All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days from postage.

    Wholesale or high value orders will be sent with either FedEx or DPD Local on either a 48hr or overnight service.
    Tracking details will be sent to you once your order has been dispatched.
    You will receive a dispatch confirmation email once your order leaves us.

    If you need your products urgently please get in touch prior to ordering and we’ll do our best to accommodate.


    Refunds & Returns

    We hope that you will be delighted with your order.
    However, if you are not completely satisfied please return it in its original condition and packaging within 14 days of purchase with proof of purchase for a refund or exchange.
    Please do not hesitate to get in touch by email: info@wightapothecary.co.uk

    We take every care to ensure your items are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace items that have been used.

    You are welcome to exchange your product for another product of the value within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.


    Cancellations

    Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of order of the goods. To cancel your order send us a notice of cancellation by email to: info@wightapothecary.co.uk and return the goods to us in their original, unopened and unused condition. Please note that postage charges are not refunded. Your statutory rights are not affected.

    Wholesale Enquiries

    Are you interested in carrying our product range in your shop?
    Would you like to know more about having a custom scent blended and personalised with your own branding?
    We would love to hear from you.
    Please tell us a bit about yourself by filling in the form and will get back to you shortly.

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